strategic benchmarking

Types of benchmarking
An overview paper on different types of benchmarking..

Benchmarking: understanding the basics
A basic article.

Benchmarking manual
The what and why of benchmarking.

Powerpoint: Benchmarking
A nice presentation on process and performance benchmarking.

Further links

The benchmarking exchange
Best practice survey reports available on benchmarking and performance measurement.

Best Manufacturing Practices Network
This site is provided by the US Navy, as part of a program to establish best practices in manufacturing. It focuses on their own work, and provides guidelines to their software and other practices.

American Productivity & Quality Center

A wide variety of information on topics such as benchmarking, measurement and customer satisfaction.