competency management

Competency management
A good policy paper on how the European Commission implements competency management.

Introducing competency-based management
A lengthy, somewhat theoretical approach.

Case study: implementing competency-based training in the workforce
A detailed description.

Definition and relevance of competency profiling
Short and intelligent.

Database with competency profiles
Excellent database with hundreds of competency profiles based on the critical incident technique. Each competency profile contains three or four critical incidents. The profiles and instruments can be downloaded in Word. You have to pay an annual fee, but it is worth it.

The critical incident technique
A good overview article for this technique of identifying essential behaviour for successful performance.

The critical incidents technique
Article from 1954 by Flanagan, the inventor of the critical incidents technique.

Development of competency models
A clear instruction from New York state, including the critical incident technique.

Further links

Relevant links on critical incidents
Excellent site for further reading, references and a multitude of examples on critical incidents for competency profiles.